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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Haven handles personal information when you use the website, submit print enquiries, upload files, request test prints, or place orders for photo and art printing services.

Terms of ServiceContact
Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Privacy Office

Contact Details

Email contact
office@kayakdressunit.click
Telephone contact
+27 71 813 2437
Postal address
24 Van Niekerk Street, Rosslyn Oos, Akasia, 0182
Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal information.

Contact Page
01 · Purpose

How We Use Information

We use personal information to respond to enquiries, review uploaded files, assess resolution and profile suitability, discuss size and paper options, prepare quotes, manage test print reviews, confirm quantities, produce printed items, arrange protected packaging and local delivery or collection, process payments, maintain records, provide status updates, and protect the website from misuse. We may also use information to comply with legal obligations and to handle disputes or service issues.

Processing is limited to purposes connected with the website and print services.
02 · Sharing

Service Providers and Partners

We may share information with payment processors, delivery or collection partners, website hosting providers, communication tools, and other operational service providers that support order handling, file transfer, production coordination, or site security. These parties are expected to use the information only for the services they provide to us.

Service providers receive only the information needed to perform their functions.
03 · Legal basis

Legal Disclosure

We may disclose personal information to courts, regulators, law enforcement, or other authorities when required to comply with applicable law, enforce our rights, or respond to lawful requests. We may also share information where necessary to protect the security of our systems, users, or business operations.

Disclosure is limited to situations where law or a valid legal process requires it.
Data category

Information We Collect

We may collect contact details, order information, uploaded image or artwork files, file specifications, consultation notes, payment-related records, delivery or collection details, and technical data such as device and usage information. Where needed for print production, we may also process information contained in the files you submit, including image content and associated instructions.

The categories collected depend on whether a visitor makes an inquiry, uploads files, or places an order.
Collection source

How We Collect Information

We receive data from contact forms, email messages, file uploads, order and proofing communications, payment and delivery interactions, and website analytics or security tools. We may also create internal records from consultations, preflight checks, proof reviews, and production updates.

Most information is provided directly by the user, with some technical data generated automatically.
Cookie type

Cookies We Use

We may use session cookies to support site operation, preference cookies to remember settings, and analytics or security cookies to understand usage and protect the site. Cookie categories may change if the website functions are updated.

Cookie use is limited to operational, preference, and basic analytics purposes.
User control

Cookie Controls

You can usually block, delete, or restrict cookies through your browser settings. If cookies are disabled, some site functions may not work as intended, including form handling, session continuity, or preference storage.

Browser settings and device controls can be used to limit or remove cookies.

Subject to legal limits, you may request access to your personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where we are not required to keep the information. Some requests may be declined if they would affect legal compliance, security, or the completion of an active order.

Available rights depend on applicable law and the nature of the information held.

Requests should describe the information or action sought with enough detail for us to assess and respond. If a request concerns files or order records, we may ask for additional information to verify the request and locate the relevant records.

We may need to confirm identity before acting on a request.

We retain personal information for the period needed to manage enquiries, complete orders, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer required, we take reasonable steps to delete it, anonymise it, or archive it in a limited-access form where appropriate.

Records are kept only for as long as they are needed for service, accounting, or legal purposes.

The updated version will apply from the date it is posted on the website unless a different effective date is stated. We may also provide a notice through the site or other reasonable communication channels when a change is material.

We may revise this policy when our practices, services, or legal obligations change.